Job Description:

• Lead and oversee all IT operations, ensuring smooth functioning of IT infrastructure and services.


• Develop and implement IT operational policies, procedures, and standards to enhance efficiency and compliance.


• Monitor IT systems' performance, addressing issues to maintain high availability and reliability.


• Manage budgets for IT operations and optimize costs while ensuring adequate resources for the organization's needs.


• Collaborate with cross-functional teams to align IT initiatives with business objectives.


• Stay updated on emerging technologies and recommend strategic improvements.


• Ensure timely resolution of hardware, software, and system issues for end-users.


• Oversee installation, configuration, and maintenance of hardware, software, and Windows systems.


• Administer email systems and productivity tools, ensuring user satisfaction.


• Maintain a centralized system for tracking and resolving support requests, providing regular updates to management.


• Conduct training and create user documentation to enhance employee technology skills.


• Oversee the management of data center facilities, ensuring system reliability and optimal environmental conditions.


• Monitor and improve network performance, addressing interruptions and implementing security measures.


• Plan and execute network upgrades, scalability strategies, and disaster recovery processes.


• Ensure compliance with network security policies and industry regulations.


• Manage Linux servers, SQL Server, and Oracle databases, ensuring optimal performance and data integrity.


• Implement security measures and backup strategies to safeguard systems and data.


• Monitor system and database performance, identifying bottlenecks and implementing improvements.


• Develop and test disaster recovery plans to ensure business continuity.


• Manage Windows Server environments, Azure cloud infrastructure, and email systems.


• Optimize cloud resource usage while ensuring system availability and security.


• Plan and execute system upgrades, migrations, and maintenance activities.


• Implement and monitor security measures for compliance and risk mitigation.


• Lead, mentor, and manage the IT operations team to achieve organizational goals.


• Establish clear roles, responsibilities, and KPIs for team members.


• Foster a culture of continuous improvement and professional growth within the team.

Skills

Skills:

• Expertise in Windows, Linux, and Microsoft environments, including Azure cloud services.


• Proficiency in managing SQL Server and Oracle databases.


• Strong knowledge of network management, cybersecurity, and disaster recovery planning.


• Exceptional leadership, problem-solving, and communication skills.

Educational Qualifications:

• Education: Bachelor's degree in computer science, IT, or a related field


• Minimum 8-10 years of experience in IT operations, infrastructure management, and team leadership.


• Proven track record of managing IT budgets and aligning IT strategies with business goals.

Financial Services background and experience are required