Manages and administers the Current and New Application landscape
Application Management:
- Oversee the day-to-day operations of critical software applications.
- Ensure applications are running efficiently and meet business requirements.
- Plan and execute software updates, patches, and upgrades.
Team Leadership:
- Manage a team of application support specialists and developers.
- Assign tasks, monitor performance, and provide guidance on technical issues.
- Foster a collaborative and innovative work environment.
Vendor & Stakeholder Management:
- Liaise with software vendors and service providers to ensure proper support.
- Negotiate contracts and manage service level agreements (SLAs).
- Collaborate with business stakeholders to gather requirements and prioritize application enhancements.
- Monitor and Budget preparation for Operational and new Initiatives in coordination with Finance.
- Compliance with the KPI’s for yearly initiatives.
- Research and proposition to enhance the Application Landscape.
Project Management:
- Lead application-related projects, including new implementations, upgrades, and integrations.
- Develop project plans, set timelines, and ensure deliverables are met on time and within budget.
- Coordinate with other IT and business teams to ensure smooth project execution.
Problem Solving & Troubleshooting:
- Monitor application performance and troubleshoot issues.
- Resolve complex technical problems and ensure minimal disruption to business operations.
- Implement preventive measures and propose long-term solutions.
Documentation & Reporting:
- Maintain comprehensive documentation of application configurations, processes, and user manuals.
- Provide regular reports on application performance, usage, and issues to senior management.
Training & Support:
- Develop and conduct training sessions for end-users and support staff.
- Offer technical support and ensure that users are adequately trained on the applications.
Education:
- Bachelor’s degree in computer engineering, Management Information Systems, Computer Information Systems, or related field.
- Master’s degree is preferred.
Experience:
- Minimum 10 years’ experience in the IT field, including Five (5-7) years of the required experience in managing enterprise applications and staff of a small or medium-sized Software/Applications environment.
- Comprehensive understanding and practical skills in managing the SDLC.
- Strong experience in Oracle E-Business Suite, ERP, Microsoft SharePoint, Microsoft Azure Cloud, Other Hyperscaler capabilities, Document Management System, CRM, Mobile Applications, Business Intelligence, AI/GenAI capabilities, and others.
- Experience in business process improvements aligned to support IT implementations.
- Experience in managing IT Business Applications in operations (preferred).
Professional Training:
- Professional IT certification (e.g., PMP, Applications-based certifications, ORACLE Certified, Software Development Frameworks certification) (preferred).
Skills:
- Knowledge of current trends in the specific field, including but not limited to Cloud capabilities, Microsoft Power Apps, AI/GenAI capabilities.
- Knowledge of information technology applications, processes, software, and equipment.
- Good ability to work in a multi-vendor environment.
- Ability to work harmoniously with a variety of employees and external individuals.