Job Description:

We are seeking an experienced and dynamic Operations Manager to join our team in Istanbul. The ideal candidate will have extensive experience in customer service and operations, with strong leadership skills and the ability to manage day-to-day operational activities efficiently.

Key Responsibilities:

• Oversee and manage daily operations to ensure smooth workflow and service excellence.

• Lead and motivate the operations team to meet performance targets and customer satisfaction goals.

• Implement and improve operational processes to enhance efficiency and effectiveness.

• Handle client interactions, ensuring high levels of service and addressing any issues promptly.

• Manage operational reporting and performance analysis.

• Collaborate with internal departments to ensure alignment on operational objectives.

• Ensure compliance with company policies and local regulations.

We look forward to receiving your application!

Skills

Key Requirements:

• Turkish national, residing in Istanbul.
• Fluency in Polish is mandatory.
• 8-10 years of experience in customer service and operations.
• Proven track record of managing teams and delivering operational excellence.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills
• Language Requirement: Polish (Mandatory)
• Experience: 8-10 years in Customer Service and Operations