Operations Oversight:

Manages the daily Service operations of the workshop, including scheduling technician time for productivity & efficiency, organizing workflow, and ensuring timely equipment maintenance etc.

Personnel Management:

Supervises workshop staff, train and coach new team members, and manages shift schedules.

Budget Management:

Responsible for planning parts supplies to the workshop, new equipment purchases, monitoring operational costs, and enhancing financial efficiency.

Safety and Quality:

Ensures high standards of Health, Safety and Environment within the workplace

Skills

• Overseeing the inspection and testing of vehicles to ensure the efficiency and functionality of all systems
• Establishing and implementing operational procedures and policies in the workshop
• Planning and coordinating all workshop activities, including scheduling appointments and allocating tasks to technicians
• Ensuring compliance with health and safety regulations and maintaining a safe and efficient workshop environment
• Managing the workshop budget, ensuring quality, and controlling costs
• Training staff on new technology or machinery, workshop procedures, and safety protocols
• Communicating with clients about vehicle problems, maintenance plans, and repair options
• Managing inventory of tools, parts and equipment, and ordering new supplies as needed
• Maintaining a high level of customer satisfaction by handling customer complaints promptly and professionally
• Keeping up-to-date with the latest industry developments and trends