IT Support and Maintenance Engineer

Anotech - Qatar - Doha

Anotech is looking for "IT Support and Maintenance Engineer" for long-term Contract to ensure efficient operation and maintenance of implemented Digital Identity & Trust Services solution to provide and sustain operational excellence.


WORK EXPERIENCE REQUIREMENTS:

  • Proven experience as an application support and maintenance engineer, with a minimum of 7 to 8 years of experience in a distributed environment.
  • Extensive understanding of Windows and RedHat Linux.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.


TECHNICAL EXPERIENCE

  • Java and .NET integration level experience using Microsoft's latest technology stack (.net core, MVC, C#, web forms, APIs, etc)
  • Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS.
  • Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms.
  • Identity Access Management (SAML, OpenID, Oauth 2.0, etc.,)
  • Webservices, Middleware (JBoss, Wildfly, Tomcat, etc.,)
  • IIS, Apache Web Server, Active Directory, LDAP services
  • CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage.
  • Working knowledge on Database (Oracle, MSSQL, MySQL, MongoDB) will be an added advantage.


QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS:

  • Bachelor’s degree in computer science or equivalent.
  • Certifications in Microsoft and Red Hat technology will be an added advantage.
  • You must be fluent in English. Knowledge of Arabic will be an added advantage.
  • Strong communication and interpersonal skills are necessary, with the ability to work effectively in a team environment and customer oriented.


DESIRABLE TECHNICAL SKILLS:

  • A good understanding of IAM Solution and HSM.
  • Supporting and troubleshooting applications on the Android and iOS platforms
  • VMware infrastructure.
  • Storage and SAN
  • Backup solution


ROLES & RESPONSIBILITIES:

  • Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
  • Ready to work on 24/7 Shifts.
  • Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
  • Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
  • Ensure accurate historical incident data storage with quick access for problem solving.
  • Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
  • Engage in software acceptance and integration before site deployment.
  • Participate in product migration and deployment at customer sites.
  • Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
  • Train customers and other Thales team members on the solution and technology whenever required.
Post date: 2 December 2024
Publisher: LinkedIn
Post date: 2 December 2024
Publisher: LinkedIn