About the role

We are recruiting for an Airport Services Agent based in Tashkent, Uzbekistan. 

In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

 Role Accountabilities:

• Delivering the highest level of Customer Service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners’ activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre- and post-flight administration duties
• Handling baggage claims
• Ensuring compliance with QR Safety and Security requirements.
• On Time Performance

Qualifications

The successful candidate will have the following qualifications and skills:

• High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment.
• Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
• Ability to work shifts, including weekends, is essential.
• You must also have the right to live and work in Uzbekistan to be considered for this role.

Please see below for all eligibility and requirements for internal applications. Kindly note that any applications not meeting the criteria will not be processed.

• Employees must have completed a minimum 10 months in their current role to be eligible to apply for an internal move.
• Employees can only have three active applications at any one time.
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
• If you are Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.