Warranty Supervisor

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JOB PURPOSE:


Supervise that warranty and recall process are carried out to the highest standards of quality to ensure customer satisfaction as well as departmental profitability. 


KEY RESULTS AREAS / DELIVERABLES AND KEY ACTIVITIES:


Recall Supervision

  • Supervise in recording, checking and processing all the claim information in line with manufacturer warranty procedure.
  • Monitor all manufacturer recall and enhancement programs and ensure adherence to warranty audit requirement.
  • Monitor and investigate unsettled and short paid claims and take the appropriate measures.
  • Supervise record and control the system for parts returns and inspections.
  • Control the warranty system in order to avoid the risk of loss to the company.
  • Reconciling all warranty receivables and working with accounting department to obtain payment.
  • Supervise all warranty jobs are carried out as per manufacturer warranty policy.

 

Activities

  • Coordinate with the Parts department to ensure the availability of warranty and recall parts required.
  • Liaise with Service Advisor to follow up and achieving recall targets.
  • Coordinate with Warranty Administrator for getting manufacturer approval for any warranty repairs.
  • Ensure to maintain all service and customer records as required by manufacturer.

 

Delivery

  • Supervise warranty repair process are running as per dealer standard and report to workshop manager if any measurement has to be taken to improve service process.
  • Help to ensure high customer satisfaction level in respect of warranty work performed.
  • Ensure that correct charges are made as appropriate on goodwill claims.
  • Provide appropriate guidelines to Warranty Administrator for resubmitting the rejected claims with the proper correction.
  • Monitor and prepare warranty reports and submit to the management.


Support:

  • Circulate new and up-to-date warranty information and literature for new vehicles and repair procedure.
  • Update technical information/TSB/Recall and pass the same to the technicians.
  • Liaise with dealer operation manager to ensure that explanation are given for work undertaken where appropriate and assist the manufacturer’s warranty auditor in reviewing the dealership records.


Management

  • Lead and motivate the employees towards team solidarity and exemplary performance in order to maximize productivity and harmony.
  • Share knowledge, experience and advice to the technical team and provide feedback, guidance and assistance.
  • Provide inputs for staff appraisals to assess and improve employee’s effectiveness in meeting current and future needs of the team.
  • Ensure that all technicians in their team are up to date on all trainings given by the Division.
  • Orient new technicians (from work hours and use of equipment to job expectations and procedures) to familiarize them with work surroundings.
  • Coach and develop the job related skills of technicians to facilitate improvement of their job performance.


Ad Hoc Activities

  • Carry out other tasks and activities as and when requested by Management, within the context of the Division’s scope and requirements.
  • Carry out instructions or request on time and within the satisfaction of the requestor.
  • Provide assistance to teammates in case of problems without sacrificing their own work.
  • Carry out other tasks and assignments, besides the roles and responsibilities defined above, as assigned by the Division Management.

Skills

EDUCATION:

  • Engineering Graduate
  • Training & Certificates – dealer standards.


EXPERIENCE:

  • 5 years relevant work experience in Automobile field.


COMPETENCIES:

  • Technical knowledge.
  • Able to maintain good relationship with staff.
  • Good communication skills in English.
  • Good attention to details.
  • Excellent Customer Service Skills
  • Ability to access and pass information to other staff and to log the information onto paperwork and working documents.
  • Good interpersonal skills
  • Smart and well presented in appearance and with good personal hygiene.
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt