• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.

• Configure, deploy, maintain, troubleshoot and support computer workstations, Laptops, Printers, and other computer and telecommunications equipment.

• Analyzing System Errors, health checks, Corrective Maintenance and Performance tuning of crucial infrastructure to ensure seamless business operations

• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

• Analyze and make recommendations for hardware and software standardization.

• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

• Managing printer servers and cloud printing.

• Pushing periodic Windows updates, McAfee Antivirus Package & security patches

• Customizing applications on Citrix VDI Servers and client support for call center, premium dealer, franchise and retails branches

• Installation and troubleshooting of MFP Printers, scanner and other peripherals.

• Hard disk demagnetization for write systems to secure data loss.

• POC testing and post launch Support for new applications and application version upgrade.

• VPN Client validation, installation troubleshooting.

• Extent Support for in-house/offshore events and promotions.

• Operating System Deployment (OSD) & Upgrade using Microsoft SCCM.

Skills

• Customer-Service

• Problem-Solving

• Communication Skills

• PC Maintenance and Troubleshooting

• Technical Report Writing

• Mobility

• User’s Satisfaction

• Ability to prioritize and multitask efficiently

• Team Work and Collaborative team spirit

• Analytical and process-oriented approach

• Ability to learn new software and application