Objective:

Seeking an experienced professional to design and deliver technical training programs for the after-sales team. This role emphasizes skill development, knowledge transfer, and compliance with brand and organizational standards.

Key Responsibilities

Training Facilitation

• Deliver technical training sessions aligned with brand guidelines and company policies.
• Coordinate training schedules with workshop management to balance training needs with operational efficiency.
• Ensure training programs reflect the latest updates provided by brand, maintaining alignment with brand standards.
• Monitor and report on employee attendance and completion of required courses.

Preparation and Organization

• Arrange all necessary materials, facilities, and equipment for scheduled training sessions.
• Prepare training handouts, tools, and other resources to ensure smooth delivery of programs.
• Collaborate with relevant stakeholders to plan training well in advance.

Quality Assurance and Evaluation

• Assess trainee performance and understanding through practical evaluations, tests, and questionnaires.
• Provide feedback to management regarding training outcomes and trainee progress.
• Support employees in completing certifications, including scheduling external exams.

Workshop and Service Support

• Assist workshop and service teams in achieving performance goals by providing technical guidance and recommendations.
• Coach service advisors on developing technical and non-technical skills.
• Diagnose complex vehicle issues when required and support service operations during non-training periods.
• Recommend training initiatives based on workshop feedback and evolving needs.

Additional Duties

• Participate in ad hoc assignments as requested by management.
• Provide temporary support for workshop management during absences.
• Collaborate with colleagues to troubleshoot challenges and improve team outcomes.

Skills

Qualifications:

• Bachelor’s degree in Engineering.
• Certified in training methodologies and relevant dealer standards.

Experience:

• At least five years in the automotive industry, preferably within a dealership or service center.

Skills:

• Strong communication and presentation skills in English and Arabic.
• Proven ability to deliver engaging, impactful training sessions.
• Deep knowledge of automotive products, services, and industry standards.
• Effective planning, organization, and administrative capabilities.
• Demonstrated ability to coach and develop employees across varying levels.