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Tech. Support Engineer (L1)

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Requirements

  •  Experience with Windows 10 / 11 and MAC OS
  • Availability for after-hours telephone support.
  •  Ensure all tickets are closed within Customer’s internal approved SLA
  • Install, Configure and Troubleshoot all hardware, Software and network printers.
  • Assist & maintain Wired LAN and Wireless networks.
  • Manage Microsoft System Center Configuration Manager (SCCM).
  • Manage Microsoft Intune, Application Packaging.
  • Deployment of Windows Operating System and applications.
  • Responsible to co-ordinate with other entities for setting up the virtual meetings
  • Evaluate and understand new products for training purposes.
  • Provide support, guidance and assistance to Junior Technical Support Engineers or Technical Support Engineers.
  • Ability to maintain excellent Customers service report.
  • Any other duties which may from time to time be requested by Technical Support Manager or Management.
  • Hardware skills with Dell Technologies Client hardware (Laptops, Desktop and Workstations)


Skills

Educaton and Experience:

  •  Bachelor’s degree is a minimum requirement (BA in IT, CS, CE)
  • ITIL or other certifications.
  • 4-5 Years Minimum Experience.
  •  Advanced knowledge and troubleshooting skills.


Apply on the Job Website
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt