Roles and Responsibilities:

• Application Implementation: Lead the implementation of new software applications, including installation, configuration, and customization according to business requirements.

• System Configuration: Configure application settings, workflows, and user permissions to optimize functionality and ensure alignment with organizational processes.

• User Training: Develop training materials and conduct user training sessions to educate staff on application features, functionality, and best practices.

• Technical Support: Provide technical support to end-users, troubleshoot issues, and resolve software-related problems in a timely manner. Collaborate with vendors and IT support teams to escalate and resolve complex issues as needed.

• System Integration: Collaborate with IT teams to integrate applications with existing systems, databases, and third-party platforms to streamline processes and improve data flow.

• Quality Assurance: Conduct testing and quality assurance activities to ensure that applications meet performance, usability, and security standards. Identify and address any defects or issues through rigorous testing procedures.

• Documentation: Create and maintain documentation, including user guides, system documentation, and standard operating procedures (SOPs) to support application usage and troubleshooting.

• Continuous Improvement: Stay informed about industry trends, best practices, and new technologies related to software applications. Recommend improvements and enhancements to existing systems to optimize efficiency and performance.

• Vendor Management: Build and maintain relationships with software vendors and service providers. Coordinate vendor interactions, including software upgrades, patch installations, and service level agreements (SLAs).

• Compliance: Ensure compliance with regulatory requirements, industry standards, and organizational policies related to software applications. Implement security measures and access controls to protect sensitive data and ensure data privacy.

Skills

Requirements:

• 6-8 years relevant experience of having worked in any industry
• Graduate in engineering or allied fields (computer science / IT). Postgraduate or equivalent degree / diploma would be a plus
• Enterprise Architecture, Network Infrastructure, Technology and Systems Administration and Database Management
• In-depth knowledge in cybersecurity such as cyber threats, encryption methods, and access control mechanism