Desktop Support Technician
- Provide first level support through call center or onsite, for all IT services. Escalate incidents to the next level when required support from level 2 or SMEs.
- Deployment and installations of end user computer equipment’s and peripherals based on the business demand.
- Fulfil the end users IT requests for software installations, software configurations, hardware relocations and other business requirements.
- Facilitate end user hardware and operating systems upgrades as and when necessary.
- Participate in the end users computing projects for various IT initiatives.
- Contributes to the development of software installation procedures and end user guides.
Skills
Min Qualification-
- Bachelors Degree in Computer Science.
- Minimum 5 years’ experience in relevant areas.
- Good interpersonal skills and must have experience of working with a multinational workforce.
- Must have taken relevant technical trainings/certifications in specific area.
- Preferred experience in oil & gas sector.