Job Summary
The primary responsibility of this jobholder is to ensure seamless day-to-day operations in line with scheme manuals, approved SOP and SLA.
Key Accountabilities
• Accountable for all aspects of credit, debit, pay card processing and chargeBack settlement on daily bases.
• Follow up on chargeBack raised task, to check the incoming received.
• Ensure all complaints are highlighted to Line Manager.
• Prepare and post credit to customer account in line with the association guild lines.
• Closure of all activities assigned on the same day.
• Share best practises & scheme rules knowledge with the peers.
• Handling all activities assigned by the line manager and department head.
• Ensure all complaints are escalated to line management and resolution is provided.
• Complies with company policies, procedures and standard of ethic, integrity and scheme regulations.
• Excellent problem solving and Inter personal skills.
Skills
Education
- Bachelor degree or equivalent