We are currently recruiting for Senior Airport Services Agent in Dallas.

You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

Specific accountabilities include:

·         Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.

·         Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.

·         Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates etc.

·         Assist duty officer to handle company material and records.

·         Liaison with GHA for quick processing of hotel and transfer passengers.

·         Work with GHA and ensure smooth passenger handling.

·         Assist passengers in regards to entry requirements, visas, residence permits etc.

·         Ensure passengers are assisted smoothly through airport facilities.

·         Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

Qualifications

·         High school diploma or equivalent

·         Job related experience in customer service and at least 1 of year experience in Airport Operations of a leading airline

·         High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment

·         DCS experience and knowledge of ticketing is an advantage for this job

·         You must be willing to work shifts

·         Very good knowledge of Amadeus is strongly preferred

You must be authorized to work lawfully in USA. This position is not eligible for visa sponsorship.