ECCO Gulf WLL - Qatar - Doha

Employment: Full Time

Job Description

The role holder is responsible to ensure effective customer services satisfaction to Client customers for all branch related walk-in enquires, follow up by leading a team of Customer Care Representatives.
Manage daily customer operations via multiple channels (Calls, e-mails and walk in customer).
Manage customer escalation and complaints on the spot.
Ensure customer satisfaction by supporting the management of all enquires and complaints by Client customers directed at customer service branches.
Overseas records of customer interactions or transactions including but not limited to customer queries, complaints, comments as well as actions taken to resolve issues faced by them.
Works in cooperation with Quality Assurance and Continual Improvement department on maintaining the ISO 9002 certification.
Carries out and ensures the compliance of all activities within the Customer Management Section are in-line with Client health and safety regulations.
Educate customers about organization’s products or services.
Conduct meeting with Managers to discuss about process improvements and issues.
Train customer service staff to deliver high class customer service.

REQUIREMENTS AND QUALIFICATIONS

Bachelor’s degree or equivalent in any discipline.
More than 8 years of experience in customer Service and 3 years as same level
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient computer skills.
Proficient standard office equipment skills.
Strong people skills.
Excellent phone etiquette.
Written and Spoken Both English and Arabic is a privilege,

Post date: 23 October 2024

Publisher: