Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Group Sales Agent.   

Based in London, you will assist station with handle and negotiating QR groups and seats allocation in respect of company processes and sales strategy.  Generate groups’ revenue through sales actions and assist customers for all issues related to groups, allocation and negotiated space reservations.  

ACCOUNTABILITIES:

• Contribute to realization of station budget by increasing materialization and optimizing group sales.
• Report on other airlines practice (sales conditions) to management and recommend changes or action with proper justification. 
• Listen to customer requirements; identify group quote to the creation and assist SE’s follow up of the group requests and with agents and HQ, and the monitoring of group figures.
• Follow up from the group creation to the contract sending and follow up of the materialization with penalties collection if any.  Will also implement monitoring tools and follow monthly figures.
• Allocation process will also be handled in totally by this department. Allocation process consist in analyzing negotiated requests and the number of seats requested per flight with Sales Manager, launching negotiated requests through Q-allotment, action anticipated seats release as per SSE request and monitor seats materialization rate.
• Deliver high quality services and quality group revenue in respect with company strategies and guidelines.
• Perform other department duties related to his/her position as directed by the Head of Department.

Qualifications

QUALIFICATIONS, EXPERIENCE & SKILLS

• High School Qualification with minimum 2 years of job-related experience or Bachelor’s degree or equivalent with minimum 1 year of job-related experience
• Fares and ticketing exposure
• Amadeus awareness
• Well versed with MS Office
• Good English communication skills – spoken and written
• You must have working rights to live and work in the UK. This role will not support with Visa sponsorship.