Purpose: Support the Large Corporates team in establishing, managing and maintaining the relationship with corporate customers related to the Large Corporates sector by delivering superior value through selling and cross selling of the bank’s products and services with the objective of achieving the bank’s business goals

Support to Relationship Managers/SRMs

• Provide accurate and timely administrative support to RMs/SRMs to ensure that they have all information required to progress with business opportunities.
• Provide credit support by producing timely and accurate credit memos, irregularity reports, call memos, request for proposals etc.
• Support RMs/SRMs in preparing accurate customer documentation.
• Contribute to the identification of new prospects within the relevant area, from referrals and utilise market knowledge to support in acquiring new clients.
• Assist the RMs/ SRMs in maximising client relationship profitability through cross selling of products and marketing of new products and services to the client portfolio.

Relationship Management

• Independently handle a portfolio of accounts related to trading & conglomerates sector comprising small sized finance, cash secured facilities and non-borrowing accounts.
• Market the bank products to assigned sector - target relationships and thereafter open accounts, negotiate terms, seek internal approvals and complete documentation.
• Manage account performance of trading & conglomerates sector portfolio transactions and from a credit risk perspective.
• Participate in regular, structured client meetings and prepare call reports when required to ensure proper documentation of client needs and requirements as well as gathering updated client information.

Customer Service

• Respond to customer enquiries in a timely manner to help maintain positive relationships.
• Support in conducting customer satisfaction surveys and compiling survey results with a view to assess the level of customer satisfaction and to facilitate identification of areas for improvement.
• Receive and deal with customer complaints and ensure that customer service objectives are met.
• Customer Database
• Ensure all customer databases/files and records are maintained in an accurate manner which facilitates ease of data retrieval so that the reliability of all data can be relied upon.

Customer Analysis

• Gather information on existing customers; analyze their credit worthiness, credit data compilation and financial information interpretation in order to ensure a continuous workflow with all required information available.
• Profile existing clients in order to identify overall banking needs and thus introduce clients to the appropriate new products and services.
• Ensure all customer databases/files and records are maintained in an accurate manner which facilitates ease of data retrieval so that the reliability of all data can be relied upon.

Transaction Processing

Liaise with RMs/SRMs and other business areas to ensure the timely processing of all transactions related to the trading & conglomerates sector and to provide the highest levels of service to customers.

Minimum Qualifications:

University Graduate in Finance or Business Administration

Bilingual (Arabic/English)

Minimum Experience:

At least 5 years’ banking experience in a relevant role or in Credit Analysis

Job-Specific Skills:

• Good knowledge of Wholesale banking products, services and operations specifically in Large Corporates segment.
• Knowledge of Islamic banking industry.
• Good understanding of international and local laws /regulations & documentation.
• Good communication and presentation skills
• Basic credit knowledge
• Strong analytical skills
• Time Management skills
• Ability to drive and achieve desired results within the defined time duration.
• Ability to interact with internal and external stakeholders in a multi-cultural environment.
• Planning and organizing skills.