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IT Support Engineer

Qatar

  • Installs and configures computer hardware operating systems and applications

  • Troubleshoot system/network problems, and diagnoses or resolves hardware/softare faults

  • Follow written instructions and diagrams to reair faults or set up systems

  • Sets up new user accounts/profiles and deals with password issues

  • Works on tasks effectively and ensures completion

  • Responds to callouts within agreed time limits

  • Prioritizes and handles multiple open cases effectively

  • Follows up on standard helpdesk procedures

  • Logs all helpdesk interactions

  • Records, updates and documents requests accurately using the IT Service desk system

  • Identifies and escalates issues that require urgent attention

  • Maintains a first class level of customer service by ensuring effective and professional client service

  • Communicated effectively with technical and non-technical colleagues at all levels in organization

Skills


  • Knowledgeable about software and operating systems 

  • Excellent Verbal and Written communication skills

  • Team Player

  • Problem Solving Skills

  • Up to Date with Technical Knowledge

Apply on the Job Website
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt