We are looking for a Front Desk Supervisor to oversee the daily operations of our front desk area and ensure excellent customer service. The ideal candidate will be responsible for managing the front desk staff, handling guest inquiries and concerns, and maintaining a professional and organized front desk area.

Job Responsibility

:1. Supervise and train front desk staff to provide exceptional customer service

.2. Manage guest check-ins and check-outs, as well as room assignments

.3. Handle guest inquiries, concerns, and complaints in a professional and timely manner

.4. Maintain a neat and organized front desk area at all times

.5. Schedule front desk staff shifts and delegate tasks as needed

.6. Ensure compliance with company policies and procedures

.7. Assist in resolving any operational issues that may arise

.
Candidate Requirement

s:1. Proven experience in a customer service role, preferably in a hotel or hospitality settin

g.2. Excellent communication and interpersonal skill

s.3. Strong leadership and organizational abilitie

s.4. Ability to remain calm and professional in high-pressure situation

s.5. Proficiency in computer operations and knowledge of hotel booking system

s.6. Flexibility to work shifts, including evenings, weekends, and holiday

s.

Ski

lls:- Excellent communication and interpersonal sk

ills- Strong leadership and supervisory abili

ties- Proficiency in customer ser

vice- Organizational skills and attention to de

tail- Problem-solving sk

ills- Multitasking and time management abili

ties- Knowledge of office software and equip

ment- Conflict resolution sk

ills- Ability to handle guest inquiries and complaints profession

ally- Knowledge of hotel operations and proced