• Assist the ticketing supervisor/Team Leader/Manager in handling ticketing and reservation requests from customers, travel agents or internal staff.
• Process flight booking, hotel reservations, car rentals and other travel-related services using computerized reservation systems.
• Provide accurate and up-to-date information on flight schedules, fares, availability and travel restrictions to customers.
• Verify and confirm ticketing details, including passenger information, travel dates, flight preferences and special requests.
• Issue electronic tickets, e-vouchers and travel itineraries in compliance with airline and company policies.
• Collect payment for ticketing and travel services and process transactions accurately, ensuring financial records are maintained.
• Assists customers with changes, cancellation or rebooking requests, adhering to airline and company policies and procedures.
• Coordinate with airlines, hotels, car rental agencies and other travel service providers to ensure smooth travel arrangements for customers.
• Handle customer inquiries, complaints and resolution effectively and provide prompt and professional customer service.
• Stay updated on airline policies, fare rules and industry regulations to provide accurate information and advice to customers.
• Assist in managing inventory and maintaining accurate records of ticket stock, invoices, and financial transactions.
• Collaborate with the ticketing team to streamline processes, improve productivity and enhance customer satisfaction.
• Adhere to company policies, industry standards, and legal requirements to ensure compliance and customer safety.
• Maintain confidentiality of customer information and handle sensitive data with discretion and professionalism.
• Assist in generating reports, analysing data and providing insights on ticketing trends, sales performance. and customer preferences.
• Keep abreast of emerging technologies, trends and industry developments to enhance ticketing services and improve efficiency.
• Perform other department duties related to his/her position as directed by the head of the department.

Skills

• Bachelor’s degree in Tourism, Hospitality, Business, or a related field (preferred).
• Minimum of 3 years of experience in the travel industry.
• Proficient in Amadeus or similar Global Distribution Systems (GDS).
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Knowledge of travel regulations, policies, and best practices.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and other travel-related software.