Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
Job Purpose:
We are seeking a diligent and experienced Night Duty Manager to join our team at The Ned Doha. As Night Duty Manager, you will be responsible for overseeing the Front Office operations during the night shift. Your primary role will be to ensure the safety and comfort of our guests while maintaining high standards of service and operational efficiency.
Key Responsibilities:
- Supervise and manage the Front Office team during the night shift.
- Handle guest check-ins and check-outs efficiently and courteously.
- Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.
- Monitor and ensure the security of the hotel premises.
- Perform nightly audits, including balancing accounts and reconciling discrepancies.
- Coordinate with other departments to ensure seamless operations.
- Assist in emergency situations and follow hotel protocols for safety and security.
- Prepare and distribute reports for the morning management team.
- Maintain a high level of guest satisfaction and uphold hotel standards.
Qualifications:
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and front office systems.
- Ability to handle stressful situations calmly and efficiently.
- Flexibility to work night shifts, weekends, and holidays.
- High attention to detail and strong organizational skills.
- A positive attitude and a commitment to providing outstanding guest service.
What’s In It for you?
- One of the most iconic places to be and work.
- Amazing learning and development program
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Night Duty Manager
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