Qatar Airways has embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Protocol and Liaison Specialist based in 

• Cairo
• Dubai
• Kuwait
• Istanbul
• Jeddah
• New York
• Paris

Job Purpose

Act as a first point of contact to the VIPs, CIPs and Qatari Nationals travelling in and out of assigned station(s); ensuring 5-Star service delivery standards through the provision of necessary protocol and liaison services (administrative, legal, protocol etc). 

Assist Line Manager to foster understanding and cooperation between QR Group and its internal and external stakeholders (external authorities, organizations, embassies etc.) and drive increase in productivity and customer satisfaction by assuring that the appropriate protocols are adhered. Ensure efficient management of all VIP and CIP traffic in and out of assigned station by following protocol guidelines set by Qatar Airways to ensure safe and smooth movement for Qatari Nationals.

Support Airport Services Managers and Ground Services team with the overall management of service delivery standards during both regular and irregular operations.  

Station appointments will be for approximately 12 months and will be rotated for a maximum of three postings. 

Qualifications

• Qatari National
• Bachelor’s Degree or Equivalent
• Minimum 4 years of job-related experience
• Customer Services Experience
• Airport Operations/Passenger Handling Experience
• Work experience in a multi-cultural environment
• Good command of English
• Drive for excellence and an eye for detail
• Willing to relocate

Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
•    All internal candidates can only have three active applications at any point in time.
•    All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
•    All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
•    If you are a Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require a NOC to apply for this role.