Designation:- ITSM Support Specialist - Symphony AI

Job Location:- Doha, Qatar

Working Hr:- 8 Hours+1 Hour brake /5 Days

Salary range:- 20,000 to 25,000 QAR

Job Type:- Permanente

Experience:- 7 to 10 Years

Job Description:-

 Assessing the current ITSM business processes, tools, operating model and based on current business challenges to translate/ review suitable ITSM solution.

 Understand customer requirements, challenges, and business objectives, translate them to solution design by leveraging the features in ITSM tool.

 Ensure compliance with project timeframe and collaborate with stakeholders for ITSM implementation process.

 Review/ support in project workflow for ITSM tool implementation processes and coordinate with required stakeholders.

 Support with user acceptance testing, transition, and knowledge transfer to customers.

 IIS Configuration

 Web Server configuration

 Samel integration

 Tenant configuration

 SLA configuration

 Incident configuration

 Work order configurations

 Checklist configurations

 Auto Assignments incident

 Module configuration- Incident, Asset, change management, CMDB, Knowledge, Problem, catalog, Release Management , Service Request Management

 Admin console

 Service catalogs designer

 SMS gateway configuration

 BI, Dashboards & Standard, Reports

 Auto Ticketing

 Design End User Portal for users

 Advance Platform, Configurations

 Validation of AD integration of user activation and de-activation

 Helping to publish summit applications over the internet, intranet

 Notifications and Email Parsers

 Gamification

 Survey and Feedback configurations

 Escalations Configuration (Auto and Manual)

 Analyst offboarding

 Network and infrastructure, monitoring tools integration

 Requirement Mapping and Validation

 Form Builder configuration

 Report Builder configuration