In this role, you will be responsible for designing, developing and delivering training programs for cabin crew, focusing on customer service standards and company policies. Ensuring all training content is aligned with the vision and goals of Qatar Executive. You will also support Cabin Services Training Manager in the recruitment, development, and day to day management of the Cabin Crew service training team. |
Other key responsibilities are:
- Develop and implement training programs for new cabin crew and refresh courses for existing crew members to ensure QE standards and procedures are met.
- Conduct classroom and online training sessions to Qatar Executive Cabin crew to ensure consistency and align all crew members with the latest updates.
- Conduct regular assessments to QE cabin crew to evaluate the competency and understanding of crew and ensure all training content complies with aviation regulatory requirements
- Provide ongoing support, guidance and feedback to QE cabin crew to aid and improve their performance
- Conduct regular reviews of training materials for QE cabin crew to make updates when necessary
- Document all training activities for QE cabin crew which includes record keeping and auditing purposes to comply with QR group procedures and regulations
- Perform other department duties related to his/her position as directed by the Head of the Department to aid the Cabin services department
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
We are looking for a passionate and experienced professional to join the QE Cabin crew team
- Bachelor’s degree or equivalent with minimum 4 years job related experience
- Proven work experience as Cabin Crew trainer / Coach or a similar role
- Solid understanding of in-flight service delivery and customer service standards
- Flying experience in Business Jet operation – solo crew operation
- Excellent communication and presentation skills
- Excellent computer skills (Microsoft Office package)
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.