Job Description
The role is within business sales operations that would support, enable and drive front line sales teams to sell better, faster and more efficiently The person on the role is to monitor sales lead to convert queue and ensure timely processing of requests.
Responsibilities
- To be a Dynamics 365(EBU CRM) expert in all areas, including its development
- Effectively communicate, assemble, and work with cross-functional teams for special requests
- Identify and recommend system and process improvements
- Perform user acceptance testing (UAT) in various sales tools, as needed
- Handle all basic administrative functions including user account maintenance, workflows and other routine tasks and other duties as determined by Sales Ops Manager
- Maintain Dynamics 365 with key artifacts during the sales cycle. Ensure sales team alignment to sales processes, policies and procedures
- Work closely with Presales & Project Mgt, Product Marketing, Marketing and other functional areas to support the sales team’s success
- Management of all data risks, responsible for driving integral initiatives and working collaboratively with the Sales Teams to improve data quality within 1SF and ensuring compliance.
- Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.
Qualifications
- Bachelor’s degree in business or equivalent
- Advanced Expert in Microsoft office (Excel, Word, Access, SQL etc) and good understanding of working with databases
- Proven experience in Dynamics 365 as admin with 2 years of experience in sales operations as a sales coordinator or in other administrative positions will be considered a plus
- Excellent numeric and analytical skills with ability to understand and adapt to effective sales models and programs
- Be the subject expert manager when feeding into cross functional projects or other IT developments.
- Other core expectations as defined and requested by your direct supervisor/manager and sales leadership