Job Summary

• The HR Operations Manager leads HR assessments and HR strategy, coordinates recruitment and develops robust systems, policies, and practices on people management. This role develops, manages, and coordinates the overall functioning of administrative support systems for the Business Unit as well as service providers which includes office management, facilities management, development and maintenance of policies and procedures, travel, and staff management.

Job Responsibilities 1

• Work closely with the Group Human Resources in the development of the business’s overall human resources strategies to guarantee the implementation of HR best practice Facilitates communication among employees and management. May guide managers and employees on problem solving, dispute resolution, regulatory compliance and litigation avoidance. 
• Manage the overall management and development of all aspects of HR and Talent Management for the Company, including:
• Lead in planning, implementation and ongoing maintenance of labor relations, employee relations, equal employment opportunity, and diversity and compensation programs. 
• Provide a broad range of consultative services to all levels of employees regarding policies and procedures. 
• Monitor, measure and report on HR issues, opportunities and development plans and achievements within agreed formats and timescales
• Design and develops HR training programs for management and employees. 
• Stay abreast of, and inform leadership and teams of updates to employee policies and corporate standards
• Maintain a human resources system to manage employee and organization records and information with a high level of confidentiality
• Consults with management and employees on equal employment opportunity issues and charges.
• Administer performance and salary review programs to retain and develop talent and ensure fair distribution of compensation and employee incentives.
• Conduct performance management system, collaborating with line managers in performance review terms.
• Assist with the development and progression of employee performance standards and expectations. Coordinate and track the annual performance review and performance goal-setting process.
• Develop and oversee new employee orientation and training programs.
• Establish and maintain appropriate systems for identifying, planning, delivering, and measuring learning and development. 
• Ensure training activities meet and integrate with Company strategies and policies.
• Manage a training plan that details required training that is delivered within the agreed/specific timescales and ensure outcomes are appropriately measured and reported on.

Skills

Job Knowledge & Skills

Possess extensive knowledge of HR processes, policies, and procedures to ensure efficient and compliant HR operations.

Strong analytical skills are essential for evaluating HR metrics, identifying trends, and making data-driven decisions to improve HR processes and practices.

Proficiency in HRIS (Human Resources Information Systems) and HR technology enables effective management of employee data, payroll processing, and reporting.

Experience in process improvement methodologies, such as Six Sigma or Lean Management, enhances the ability to streamline HR processes and drive operational efficiency.

Leadership and team management skills are vital for leading a team of HR professionals, providing guidance, coaching, and support to ensure the smooth functioning of HR operations.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Collaboration

Build High-Performing Teams

Provide Direction

Accountability

Resilience

Quality

Leadership

HR Consulting L3

Human Resources Policies and Procedures L3

Grievance Procedures L3

Digital Integration L3

SAP ERP Human Resources L3

Education

Bachelor's Degree in Human Resource or any related field