About the role

As Qatar Duty Free Beauty Consultant - Nail Artist, is to provide guests with nail services, ensuring a memorable spa experience, and to provide excellent customer service in the Spa Boutique, through strong product expertise and by listening carefully to guests’ requirements

Operational –

• Deliver a personalized experience with commercial success whilst representing the spa in a professional and hospitable way.
• Build long term relationships with the customers to maximize return customers through consistent service excellence and provide exceptional after sales service as required.
• Acknowledge, approach and establish customers’ needs by asking open ended questions.
• Provide a range of manicure, pedicure and makeup services to the highest standards in accordance with the spa’s protocols and procedures.
• Ensure that any customer complaints or problems are dealt with properly and professionally, as they arise.
• Maximize sales at every available opportunity to generate revenue including add on sales or upselling.
• Sell Dior products and provide a high standard of service throughout the sale process. Present, demonstrate and sell the products through features, advantages and benefits. Utilize spa retail sales system with proficiency.
• Perform manicures, pedicures and makeup services to the highest standards as directed by the brand.
• Review and update client profile forms and customize services to address client needs.
• Adhere to the highest standards of sanitation, which includes cleaning and sanitizing workstation and tools.
• Ensure products and supplies are used in proper amounts and adequately stocked.
• Follow scheduled roster and daily appointment schedule.
• Maintain hygiene and cleanliness of beauty rooms. Ensure back of house areas are well organized at all times.
• Monitor stock levels, report any issues to management to ensure there is sufficient stock.
• Conduct all assigned operational and administrative tasks. Reference and abide by the spa’s Operating procedures.

Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

Qualifications and Experience

•  High School Qualification with Minimum 2 years of job-related experience

OR

•  Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience

Essential

• Experience working as a nail technician in a luxury establishment
• Nail technician certificate
• Qualification in both manicures and pedicures

Preferred

• Retail experience is an advantage

Job Specific Skills:

Essential

• Excellent knowledge of luxury service standards
• Proficiency in gel polish techniques
• In-depth knowledge of manicure and pedicure techniques
• Passion for nails and makeup, interested and informed of latest nail and makeup products, trends and techniques
• Strong customer service skills
• Ability and willingness to learn and acquire strong product knowledge and retail methodology
• Fluency in both written and spoken English. Articulate communication skills
• Team player
• Detail-oriented and patient
• Meticulous
• Empathy
• Self-motivated
• Willing to work on a flexible schedule, including nights and weekends.

Preferred

• Knowledge of Arabic language is an advantage
• Knowledge of French language is an advantage

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
• If you are a Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require a NOC to apply for this role.