Company Description
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Telephone Operator and build your career with us.
Job Description
The candidate should:
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per Rixos Standards.
- Telephone lists are continually updated.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
- Handle guests' requests for DND (Do Not Disturb) and confidential status.
- Ensure all equipment is in good condition and maintain general condition.
- Provide information on the import and export business and trading to guests as requested.
- Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
- Be aware at all times of the management schedules and contact details.
- Attend training classes as per schedule
- Receive each guest call in a professional and friendly manner.
- Achieve Quality Audit result of 95% and above through consistent documented training.
- Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
- Be smart, well groomed,friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
- Check Hotel situation, occupancy, functions, groups, VIPs.
- Show fullest cooperation and respect within the team and other departments.
- Utilise interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
- Builds mutual trust, respect, and cooperation among team members.
Qualifications
University Degree in any field. Minimum 1 year in a similar role