Key Responsibilities:

1. Customer Engagement:

• Greet and engage customers in a friendly and professional manner.
• Conduct needs assessments to understand customer requirements and preferences.

1. Product Knowledge:

• Maintain up-to-date knowledge of the dealership’s vehicle inventory, including features, specifications, and pricing.
• Provide detailed information and demonstrations on vehicle models, options, and accessories.

1. Sales Process:

• Present and explain vehicle options to customers, highlighting key features and benefits.
• Assist customers in selecting and configuring vehicles that meet their needs and budget.
• Guide customers through the sales process, including negotiating prices, arranging test drives, and processing paperwork.

1. Customer Relationship Management:

• Build and maintain strong relationships with customers to encourage repeat business and referrals.
• Follow up with leads and potential buyers to keep them engaged and informed about new offers or promotions.

1. Sales Targets:

• Achieve and exceed sales targets and performance metrics set by the dealership.
• Utilize sales strategies and techniques to maximize vehicle sales and profitability.

1. Documentation & Reporting:

• Prepare and complete sales agreements, contracts, and financing arrangements.
• Maintain accurate records of sales transactions, customer interactions, and follow-ups.

1. Market & Product Trends:

• Stay informed about industry trends, market conditions, and competitor activities.
• Provide feedback to management on customer preferences and market trends to support inventory planning and marketing strategies.

1. Customer Service:

• Address and resolve customer concerns or issues in a timely and effective manner.
• Ensure a high level of customer satisfaction by providing excellent service throughout the buying process and beyond.

1. Team Collaboration:

• Collaborate with other sales team members and departments to ensure a seamless customer experience.
• Participate in sales meetings, training sessions, and dealership events.

Skills

Qualifications:

• Education:
• High school diploma or equivalent; a degree in Business, Marketing, or a related field is a plus.1-3 years experience in a similar job role.
• Experience:
• Previous experience in automotive sales or a similar customer-facing role preferred.
• Proven track record of meeting or exceeding sales targets.
• Skills:
• Strong sales and negotiation skills with the ability to close deals effectively.
• Excellent communication and interpersonal skills.
• Customer-focused with a passion for providing exceptional service.
• Ability to quickly learn and retain detailed information about vehicles and financing options.
• Technical Skills:
• Proficiency in using sales software and CRM systems.
• Basic understanding of automotive technology and financing options.