• You will play a vital role in coordinating and scheduling vehicle maintenance and repair services, overseeing the efficient operation of the service department, and ensuring that all service tasks are completed to the highest quality standards.
• You'll be pivotal in coordinating and scheduling vehicle maintenance and repair services, overseeing the smooth operation of the service department, and upholding stringent quality standards for all service tasks.
• Your key responsibility will involve orchestrating and planning vehicle maintenance and repair services, supervising the efficient functioning of the service department, and ensuring the highest quality standards are maintained for all service procedures.
• Your close collaboration with service technicians and parts departments will require you to meticulously keep service records up to date, manage billing and invoicing, and maintain timely communication with customers regarding service developments and expenditures.
• Your responsibilities will encompass actively identifying chances for upselling and cross-selling various automotive services and products, such as extended warranties, accessories, or maintenance packages, to foster revenue growth for the dealership.
• Your primary duty will entail the coordination and scheduling of vehicle maintenance and repair services, the oversight of the service department's smooth running, and the maintenance of stringent quality standards for all service tasks.

Skills

• Diploma in Automotive Technology/Engineering or similar with at least 3 years job experience
• Technical Knowledge: Proficiency in automotive systems and components is essential, enabling the executive to accurately diagnose issues, recommend necessary repairs, and ensure the work is completed to high standards.
• Sales and Upselling Abilities: Demonstrated proficiency in sales and upselling abilities can significantly boost revenue in the aftersales department.
• Exemplary Customer Care: The role demands a high level of proficiency in delivering exceptional customer care to those seeking vehicle maintenance and repair services.
• Technical Mastery: To excel in this role, one must exhibit technical mastery by comprehending the intricacies of automotive systems and components.
• Salesmanship in Aftersales: A knack for salesmanship within the aftersales context is important for enhancing departmental profitability.