About the role

As a Card Processing and Payment Solutions Manager, you will be responsible for the Card Processing and Payment Solutions Unit. You will arrange timely and accurate billing collections, reconciliation and accounting of card transaction for all sales channels across the QR network. You will also be responsible for implementing various Card and Alternate Form of Payment Solutions across the sales channels in the network as well as managing BPO outsourced operations.

Operational

• Manage team to ensure timely and accurate billing, collection, reconciliation and accounting of Digital sales, Contact Centre, and UATP (issued by OAL) transactions.
• Manage One Order/NDC/BSP/ARC related card billing setup and monitor timely billing and settlements. 
• Analyze new "Payment Solutions" in coordination with Digital sales team and other business units and provide inputs from finance side for Business case preparation process.
• Finalize scope of services for the purpose of Tendering process for any new payment solutions projects. Participate in the technical and commercial evaluation and provide sign off from finance side.
• Review agreement of selected service provider and confirm contractual terms from finance perspective to contract dept. and assist in finalizing contract.
• Manage automated solution for reconciliation and accounting of Digital sales and Contact Centre transactions to reduce manual dependency and avoid risk of financial loss to QR.
• Review Global and Local card acquiring agreements and confirm contractual terms from finance perspective to the Contract Dept. and assist in finalizing agreement. Also participate in negotiation for optimal Merchant Service Cost (MSC) rates.
• Analyze monthly card and Alternate forms of payment acquiring cost and propose cost optimization opportunities to deliver CFO’s vision of deliver sustainable profit
• Ensure all queries or escalations related to Card processing and Payment Solutions unit are resolved in a timely manner to reflect performance-oriented culture.  
• Attend conference calls/meetings with QR internal departments, BPO, card billing service providers, acquirer/banks to ensure that all issues/disputes relating to card processing and payment solutions are addressed and closed.
• Attend IATA and other Card Industry related meetings/forums/working groups related to card processing and payment solutions activities to gather industry trends, knowledge and innovative solutions.   
• Ensure QR’s annual PCI DSS compliance audit and assessment is carried out on a timely manner and take corrective actions to resolve any open issues and non-compliance points.
• Review of SLA reports / KPI dashboards for Card Processing and Payment Solutions unit for timely and accurate submission to stakeholders.
• Preparation and review of annual budget for costs relating to Card Processing and Payments Solution unit and ensure the cost is within the approved KPIs.
• Prepare, review and maintain governance documents related to Card processing and Payment solution unit.

Qualifications

About you

Qualifications:

• Relevant College or University qualification to min Bachelor's level Preferred.
• Commerce Graduate from reputed university with professional accounting certificate like CA/CPA/ACCA/CIMA or MBA Finance from reputed institute or university. IATA Foundation/Advanced Courses.

Previous Experience:

• Minimum 7 years relevant experience.

Job Specific Skills:

• Excellent communication skills (written and verbal) with internal and external stakeholders. 
• Be a team player. 
• Managerial skills - Ability to delegate work, set clear direction. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
• Strong analytical skills

Preferred

• Knowledge in ERP financials such as Oracle ERP

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
• If you are a Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require a NOC to apply for this role.