Job Objective

The Digital & Process Excellence (PEX) specialist reports to the Manager - Delivery and Process Excellence (PEX):

1. ERP implementation and transformation

2. Process Excellence initiatives across the business unit

3. Performance management and management reporting

4. Continuous Improvement management, mindset and behaviour across the business unit

Responsibilities/Communication/OHSE

Key Responsibilities

• Conduct process mapping, AS-IS process analysis, and TO-BE process design to optimize operational efficiency.
• Document business requirements specifications (BRS) and lead ERP implementation projects.
• Evaluate ERP systems and conduct user acceptance tests, identifying gaps between delivered software and initial requirements.
• Lead process excellence initiatives with measurable outcomes across business units.
• Generate statistical reports on managed tasks and develop visual management systems for monitoring KPIs.
• Monitor critical KPIs against targets, provide regular status reports, manage risks, and escalate issues when necessary.

Required Qualifications:

• Proven experience in process management and ERP implementation, with a focus on Oracle products preferred.
• Excellent written and verbal communication skills, with the ability to create compelling content.
• Proficiency in reporting tools such as Power BI and Oracle BI.
• Advanced knowledge of Microsoft Excel for data management and analysis, including complex spreadsheet and model creation.
• Strong analytical skills and the ability to make data-driven decisions.
• Creative problem-solving abilities and a passion for developing innovative digitalization strategies.
• Ability to work effectively both independently and collaboratively in a fast-paced environment.

Communication

Internal Communication:

Manager - Digital and Process Excellence

Relevant support and/or corporate functions

Purpose:

For the execution of any project under his responsibility and communication of plan, roles, constraints, milestones, and critical path to all team members and project stakeholders

External Communication:

As defined by project scope

Purpose:

For creation, execution and monitoring of vendor(s)/ consultant(s) plans

Occupational Health & Safety and Environment

Accountability:

Are accountable for their acts and omissions.

Responsibility:

To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.

Authority:

• To stop work if they think the work is unsafe.

Skills

Minimum Qualification/Experiences/Skills

Education & Professional Qualification:

• Relevant business degree in Process or Supply Chain Management.

• Green Belt or Black Belt certified

• Globally recognized Project Management certification

Professional Experience:

Must have:

• Logistics or Maritime experience. Ideally from a leading company in the region and with knowledge in Feeder, NVOCC or Freight forwarding & container management

• Hands-on experience in Oracle modules (from either implementation or operation or both)

Other preferred qualifications

• 6+ years extensive experience using leading business improvement methodologies and processes (e.g., Lean/Six Sigma, PMP or similar)

• Demonstrated Project Governance experience

• Cross-Functional experience and / or Management Consulting experience a plus

Geographic Experience:

• Middle East experience is a distinct advantage

Computer Skills:

• Microsoft Office

Language Skills:

• English critical; Arabic a plus

• Ability to simplify technical information into easily understood documents

Market/Industry/Functional Knowledge:

• Knowledge of market leading practices and Logistics processes, tools of process excellence and optimization

• Excellent planning and organizational skills.

• Result driven.

• Excellent relationship building skills. Ability to effectively influence key decision makers at all levels of management. Collaborative mind-set when engaging cross-functional teams and outside stakeholders.

• Knowledge of the shipping, logistics, and energy industries is preferred