About the role

We are excited to announce a new opportunity to join our Global Sales team as a Lead Systems Officer.

As a Lead Systems Officer, you will implement the strategy and monitor the CRM (Salesforce) system performance in terms of its functionalities and usability.

You will lead a close interaction with IT, Global Sales, Outstation Sales teams, Revenue Management, and other system stakeholders for effective CRM tool delivery.

As part of your daily responsibilities, you will also:

• Take responsibility for project management and implementation of strategy of CRM (Salesforce)-related developments to deliver best in class CRM tool for sales teams across the network.
• Be responsible for providing functional expertise covering all requirements during the program lifecycles (Discovery, Design, Development, Configuration, Testing, Go-Live, and post Go-Live support).
• Closely liaise with all areas within the Commercial unit interfacing with the system to understand processes and policies and to identify areas of enhancements, optimizing efficiency and effectiveness of sales teams.
• Provide training support and assistance to Network users on all modules within the system.
• Take charge of enhancing communications and user engagement within the system through various marketing initiatives.
• Manage the business support of the system from UAT testing ensuring defect-free features move to Production to end user support after go-live.
• Continually review system performance, and develop new features and functionalities according to market needs, benchmarking against industry standards. 
• Analyze latest CRM and Salesforce features and products to provide recommendations for implementation use cases in the org.
• Perform other department duties as directed by the Line Manager and/or Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About You

A successful candidate should possess the following experience and qualifications. Please note that this role is for Qatari Nationals only.

• Bachelor's Degree or Equivalent
• Degree in Business, Information Systems, Technology Management, Project Management or Analytical related fields
• Proven experience of demonstrating accountability in managing effective working relationships and Change Management, especially in the technology and CRM space.
• Project management experience within a multicultural environment.
• High level of Tech management or Business experience.
• CRM/ Salesforce knowledge.

Preferred qualifications

• Good understanding of CRM and Sales Systems, as well as interpretation of Sales data.
• Ability to train and develop subordinate's skills, and to foster teamwork among team members.
• Commercial acumen - ability to spot and interpret market trends
• Prior experience within the Airline/Travel industry background or related field.
• Demonstrated expertise in system analysis and decision-making techniques.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Application Guidelines

If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review and consideration.