About the role
You will be responsible for supporting Business Analysts and Project Managers to manage business requirements and to ensure that the IT solutions meet the stated business objectives. Responsible for requirements elicitation, analysis, documenting functional & non-functional, documenting interfaces specifications, prepare & review of test scenarios and test cases, traceability of requirements to end solutions, executing functional system tests to ensure fit-for-purpose & completeness based on specifications, support user acceptance tests, support in business roll-out and provide post go-live 2nd level system support including incidents and problem management.
Key responsibilities
• Build excellent understanding of assigned business domains, processes and IT systems in use to assess business requirements and present it as functional specifications.
• Investigate and analyse business operational requirements, identify opportunities for automation of business processes and assist in translating those to system requirements.
• Work along-side QRIT Account Management team to build & deploy IT solutions that meet business needs.
• Analyse and document the business requirements, system interface specifications, MIS reporting & analytics requirements, and non-functional requirements, strictly following the QRIT SGI guidelines and templates.
• Validate the requirements with subject matter experts, to ensure that the requirements are complete and accurate.
• Ensure timely grooming of product backlogs to meet DoR guidelines.
• Work closely with the Enterprise User Experience, Technology Architecture Gorup, and software development teams to ensure that requirements are well understood, and deliveries are meeting the expectations.
• Responsible for end-to-end traceability of requirements.
• Document test scenarios, test data and test cases.
• Organize and conduct demos of the designs and application to validate the solution.
• Conduct train-the-trainer sessions support end user training and review of standard operating procedures.
• Responsible for level 2 support post production release of the application, troubleshooting including incident and problem management, and regularly monitoring usage and adoption to meet the business objectives.
• Perform other department duties related to his/her position as directed by the Head of the Department.
About you
• Bachelor’s Degree or Honors in Engineering/ Computer science/Mathematics/Sciences/Commerce or Equivalent with minimum 5 years with 3 years of job-related experience.
• Good command of English and should be able to articulate ideas / proposal properly
• Good understanding of one or more of business analysis, data modelling, design, software development, system testing and development technologies and tools.
• Well versed in business process modelling and analysis techniques (e.g. UML) and tools.
• Good analytical, documentation and presentation skills.
• Understating of Software Development Life Cycle.
• Knowledge on Airline domain, business process and IT systems will be added advantage.
• Experiance on stakeholder management and customer facing skills is preferred
• Knowledge of Incident & Problem management processes is preferred.
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
· All internal candidates can only have three active applications at any point in time.
· All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
· All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
· If you are Cabin Crew or Deck Crew(Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.