Job Summary

• The Entertainment Operations Director leads in translating the organization's strategic vision and mission into operational objectives whilst implementing and managing the overall long-term business success strategy. This role leads to evaluating operational effectiveness and establishes systems and procedures for maintaining high standards of operations to ensure that the brands are performing at their optimal level at all times. The key success of the role lies in brand positioning as well as exceptional customer service delivery.

Job Responsibilities 1

• Develop and implement strategic plans to optimize the overall operation of entertainment venues, ensuring alignment with organizational objectives and industry standards.
• Oversee the day-to-day operations of entertainment facilities, including staffing, scheduling, and facility maintenance, to ensure smooth and efficient operations.
• Collaborate with various departments, including marketing, finance, and human resources, to coordinate efforts and achieve operational excellence.
• Monitor and analyze key performance indicators (KPIs) to assess operational effectiveness and identify areas for improvement.
• Develop and manage operational budgets, allocate resources, and control expenses to maximize profitability while maintaining high-quality guest experiences.
• Establish and enforce operational policies, procedures, and safety protocols to ensure compliance with regulatory requirements and industry best practices.
• Plan and coordinate entertainment events, including concerts, performances, and festivals, to attract guests and enhance the overall guest experience.
• Conduct regular inspections and audits of entertainment venues to ensure compliance with safety standards, cleanliness, and overall guest satisfaction.
• Lead and mentor operational staff, providing guidance, training, and support to foster a culture of excellence and teamwork.
• Serve as a liaison between management, staff, vendors, and guests, addressing concerns, resolving issues, and maintaining positive relationships to drive guest loyalty and business success.

Skills

Job Knowledge & Skills

Comprehensive understanding of entertainment industry trends, guest preferences, and market demands to drive strategic decision-making.

Strong leadership and team management abilities to oversee diverse operational teams and foster a culture of excellence and collaboration.

Proficiency in operational management, including budgeting, scheduling, and resource allocation, to ensure efficient venue operations and financial success.

Excellent communication and interpersonal skills to effectively liaise with internal stakeholders, external partners, and guests, ensuring clear coordination and customer satisfaction.

Problem-solving aptitude to address operational challenges, adapt to changing circumstances, and implement innovative solutions to enhance guest experiences and drive business growth.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 10 year(s) working experience, 8 year(s) in a relevant supervisory position, 2 year (s) GCC is a plus

Competencies

Accountability

Build High-Performing Teams

Speed of Execution

Build Process and Systems

Provide Direction

Drive Cost Optimization

Collaboration

Contingency Planning L4

Leadership

Process Improvement L4

Profit and Loss Budgets L4

Quality

Reporting Standard L4

Resilience

Risk Management L4

Education

Bachelor's Degree in Business Administration or any related field

Master's degree in Master of Business Administration (MBA)