Job Summary

To manage hospitality staff and ensure that the day-to-day operations of the hospital’s hospitality department run smoothly. To train new personnel, evaluate the quality of services, ensure standards of continuous quality improvement are met and provide leadership for outstanding patient service at all levels of the hospital from the very entrance to the hospital by the patient and his/her companions, all through the way of treatment and then exit (including all processes).

To decide on the tasks and use of resources needed to attain the department’s objectives.  

Job Responsibilities 1

Main tasks and responsibilities (the position exists to perform the below tasks and essential activities):

Promotes a Patient-Centric Culture and ensures the home like environment with hotel level service is created by the staff so that patient doesn’t feel lonely. 

Responsible for creating a warm and friendly atmosphere to make the guests comfortable. 

Maintains a high standard of customer service according to hospital operating procedures.

Responsible for maintaining a high standard of hospitality throughout the hospital to keep hospital/ hotel environment attractive, and comfortable to guests.

Job Responsibilities 2

Remains current on all changes to patient service policies, procedures, and product information to respond to inquiries accurately and consistently. Attends meetings and training for updates.

Responsible for the planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.

Maintains the VIP and VVIP programs at the hospital.

Supervising staff members and communicating the importance of patient satisfaction.

Maintains a system to ensure the appropriate quantity and quality of supplies and equipment on a daily basis, such as guest amenities.

Attends to any complaints logged by guests in a professional and timely manner.



Skills

Job Knowledge & Skills

• Exceptional knowledge of standard hospitality practices and procedures.Excellent leadership skills and ability to lead, motivate, and communicate with staff members.Ability to focus and work well under pressure and on multiple tasks simultaneously in a fast-paced environment.Positively, proactively, and accurately handle customer concerns.Solid knowledge of customer service and hospitality and ability to resolve conflict in a calm and professional manner.Excellent organizational skills and verbal and written communication skills.Ability to interact and communicate with people over the telephone, often in stressful situations.Ability to work outside of normal working hours as needed.

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

7 years total work experience

3 yrears in a managerial role

2 years in the GCC Region

Competencies

Accountability

Collaboration

Leadership

Quality

Resilience

Education

Bachelor's Degree in Hospitality