Job Summary

To run the food dishes and drinks to the correct tables, clearly announcing each to the guests. To take care of bread service and provide support to CDR on table maintenance.

Job Responsibilities 1

COMMUNICATION

To attend bi-daily team briefing actively.

To efficiently communicate and report to relevant supervisors and co-workers in a transparent way.

GUEST RELATIONS

To recognize guests preferences and anticipate them.

 To handle all guests complaints in a friendly and effective way, if escalated, to report to upper management.

OPERATIONS

Always act and perform accordingly to LPM standards.

To have a good knowledge of the menu, wine list, digestive and bar list of LPM.

To successfully complete your training on the online training platform (Flow), and use it on a regular basis (where applicable).

To be able to provide the best possible service to all our guests while interacting in a friendly and welcoming manner.

To be able to recognize our regulars and their preferences.

To always ensure an excellent guest experience.

To successfully follow daily duties and role responsibilities.

Respond quickly and positively to changes within your job role, showing flexibility.

Job Responsibilities 2

LPM Duties/Values

To treat all your colleagues and guests as you will treat your family and friends

Greet all your colleagues when you arrive before starting your duties

Always be punctual, wear the correct uniform respecting the grooming standards

Be smiley, friendly, and respectful with all our guests and your colleagues

Always ensure to provide the full LPM experience to all our guests

Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guests

Seize every opportunity to develop your own skills/knowledge and share it with others

Create a positive and open-minded environment for all

Support and help your colleagues, and always work as a team

Stay honest, and authentic, and always seek to go the extra mile

Embrace and respect all cultural differences

Skills

Job Knowledge & Skills

• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services.

• Sales Knowledge of principles and methods for showing, promoting, and selling products or services.

• Experience in food & beverage service

Job Experience

Essential

1-2 years in the hospitality industry (F&B department)

Desirable

2 years as waiter or commis 

Competencies

Accountability

Brand Engagement L1

Collaboration

Food Safety and Sanitation L1

Guest Relations L1

Hotel Management Standards and Procedures L1

Leadership

Product/Service Management L1

Quality

Resilience

Education

Certificate in Food and Beverage related course