About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is primarily responsible for managing the day-to-day operational and tactical aspects of multiple or large scale IT projects. He is also responsible to set a plan to define the phases to be followed during the implementation of the agreed upon IT projects.

Essential Duties & Responsibilities By Dimensions

Continuous Improvement:

• Shareholder & Financial:
• Compare financial data for practice to that of other practices and seek ways to maximize revenue. Manage and achieve revenue goals set for projects.
• Implements KPI’s and best practices for VP IT Project Management
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
• Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
• Customer (Internal & External):
• Maintain relations with the project recipient for progress reporting and project evaluation.
• Develop full scale project plans and associated communications documents
• Collects metrics data(such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to stakeholders
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Define portfolio goals to be achieved and measurement methods to track the achievement of the benefits.
• Oversees and develops project managers, senior project managers on stakeholder management, requirements management, resource management, project planning and project tracking.
• Handle situation escalations and provides the management skills and guidance required to achieve breakthroughs and removal of road-blocks to progress.
• Assist in preparing strategies, policies, standards and guidelines of project management and control to deliver the projects assigned objectives within the limited resources, time and budget.
• Controls and monitors “triple constraints”—project scope, time and cost(quality also)—in managing competing project requirements Handle multiple large and complex projects in parallel
• Effectively follow the Project Management Methodology while managing the projects
• Assist in creating project management methodologies for the implementation of all IT related projects within the Group.
• Approve the schedule of projects and work program of each project to be executed as per the budget and ensuring timely vendor selection/ procurement of equipment, hardware, software and various resources for the timely completion of projects.
• Direct the successful implementation of the project, including the restructuring of business processes and procedures to deliver efficient and effective operations while utilizing the capabilities of the new system.
• Review project design documents prepared by staff consultants and contractors and ensure they meet QNB and regulatory standards and quality expectations.
• Monitor the efforts of the project team to accomplish the project plan and take action as needed to resolve issues interfering with the successful completion of the project.
• Ensure that quality management is implemented in all IT processes.
• Conduct project risk analysis and maintain project risk profile.
• Identify, log, analyze and manage potential and actual issues and risks, and take corrective action by tackling day to-day issues head on, and review how more serious issues and risks might impact on scope, schedule, quality and cost.
• Assess the efficiency and the effectiveness of the project and system once implemented, taking appropriate steps to resolve any problems/ issue noted.
• Review and provide feedback on the performance of the project team and make recommendations as necessary.
• Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
• Identify and encourage people to adopt practices better than the industry standard.
• Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
• Encourage, solicit and reward innovative ideas even in day-to-day issues.
• Learning & Knowledge:
• Possess a thorough understanding of the Group’s IT related service offerings, technical preferences, and technical direction.
• Understand system internals, architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver.
• Identify areas for professional development of self and act to enhance professional development.
• Proactively identify areas for professional development of self and undertake development activities
• Seek out opportunities to remain current with all developments in professional field.
• Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
• Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members
• Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
  
  

Education/Experience Requirements

• Bachelor’s university graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred
• At least 12 years of relevant experience, preferably within a highly rated international bank.
• Training courses and certification in systems technology, management and banking.
• Professional certifications such as PMI and prince II.
  
  

Note: you will be required to attach the following:

• Resume/CV
• Educational Certificates
• QID (Back and Front)
• Birth Certificate