Jobs / Sales Jobs / Dir-Catering Sales
On-site Full Time
The Ritz-Carlton Hotel Company, L.L.C. -
Qatar , Doha
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The Ritz-Carlton Hotel Company, L.L.C.

Job Details

Employment Full Time
Category Sales
Industry Hospitality
Additional Information

Job Number 26128647

Job Category Sales & Marketing

Location Ras Abu Abboud Street, PO Box 26662, Doha 26662, QatarVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Leads and manages all day-to-day activities related to the catering sales function with a focus on building long-term, value-based group customer relationships that enable achievement of property sales objectives. Provdes support for catering sales activities for larger, more complex accounts. Monitors and manages against team catering sales goals and makes recommendations on goals for direct reports. Creates opportunities to grow the account base through customer interactions.

CANDIDATE PROFILE

Education And Experience

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 8 years experience in the sales and marketing or related professional area.

OR

  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

  • Works with sales leader to ensure understanding of catering sales strategy and effective implementation of this strategy for the property.
  • Works with catering sales team to create and implement a catering sales plan addressing revenue, customers and the market for the segment.
  • Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

  • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
  • Recommends booking goals for sales team members.

Managing Sales Activities

  • Monitors all day to day activities of direct reports.
  • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

  • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
  • Assists Revenue Management with completing accurate six period projections.
  • Reviews guest satisfaction results to identify areas of improvement.

Building Successful Relationships

  • Develops and manages relationships with key stakeholders, both internal and external.
  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Meets with guests during pre- and post-event meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

Managing and Conducting Human Resource Activities

  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Utilizes all available on the job training tools for employees.
  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Additional Responsibilities

  • Executes and supports the brand’s Customer Service Standards and property’s Brand Standards.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

전 세계 100개 이상의 수상 경력에 빛나는 리츠칼튼은 고객이 머무른 후에도 오래도록 기억에 남을 특별한 경험을 선사합니다. 리츠칼튼은 우리를 찾는 고객들이 평생 좋은 추억을 간직할 수 있도록 세계 최고의 호스피탈리티 전문가들을 영입하고 있으며, 창의적이고, 사려 깊고, 열정적인 태도를 지닌 사람이라면 모두가 성공할 수 있다고 믿습니다.

하루도 빠짐 없이 희소성과 특별함이 있는 럭셔리 서비스의 기준을 세우고 전 세계 고객에게 보살핌과 편안함을 드리기 위해 탁월한 서비스를 제공하는 것에 자부심을 느끼고 있습니다.

여러분의 역할은리츠칼튼의 '골드 스탠다드(Gold Standards)'를 고객에게 매일 우아하고 사려 깊게 전달하는 것입니다. 골드 스탠다드는 리츠칼튼의 근간이며, 매일 우리가 지난 날보다 더 나은 사람이 되도록 인도하는 역할이 되어줍니다. 리츠칼튼을 성공적으로 이끈 문화, 즉 고객 서비스에 대한 토대와 신념을 통해 럭셔리 호스피탈리티 분야의 글로벌 브랜드 리더로서의 명성을 얻었습니다. 우리 팀의 일원으로서 여러분은 직원 약속, 신조 및 서비스 가치와 같은 골드 스탠다드에 대해 배우고 모범을 보일 것입니다. 리츠칼튼은 여러분이 하는 일과 여러분이 함께 일하는 사람들에 대해 자부심을 기회를 약속 드립니다.

리츠칼튼에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선 을 다해 일하고, 목표 를 향해 달리며, 훌륭한 글로벌 팀의 일원으 로 최고의 나를 만들고 싶다면 리츠칼튼의 문을 두드리세요.

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About The Ritz-Carlton Hotel Company, L.L.C.
Qatar, Doha
Hospitality
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