Job description

Key Result Areas:

• Execute daily operational plans under the guidance of the supervisor, ensuring facilities are opened, prepared, and operated in line with QF standards and schedules. 
• Monitor venue conditions, enforce rules, conduct inspections, and promptly report hazards, maintenance needs, or incidents to ensure safe and secure environments. 
• Coordinate activity schedules, venue setups, and logistics for sports programs, leagues, events, and rentals to guarantee smooth execution. 
• Act as the frontline QF representative, delivering excellent customer service through direct engagement with community members, staff, and partners. 
• Provide accurate and timely information to visitors, handle complaints effectively within scope, and escalate issues where required. 
• Support community outreach initiatives, membership campaigns, and sports events to promote active participation and positive user experiences. 
• Monitor and enforce compliance with QF HSE standards, public health regulations, and emergency procedures. 
• Participate in safety drills, oversee adherence to safety protocols, and ensure accurate completion of incident and accident reports. 
• Review and endorse daily CAFM requests and permit-to-work forms to maintain operational and maintenance quality. 
• Coordinate and monitor duty schedules and performance of Facility Assistants and Lifeguards, ensuring accountability and adherence to QF service standards. 
• Support the supervision of outsourced operational teams, providing feedback to supervisors on performance and compliance. 
• Ensure all financial transactions and program registrations are processed exclusively through the EC App, in compliance with QF’s no-cash policy. 
• Regularly monitor and verify transactions, ensuring proper documentation, transparency, and audit-ready trails. 
• Track memberships, rentals, and revenue-related activities, contributing to annual revenue targets and accurate reporting. 
• Maintain comprehensive operational records including logs, booking sheets, incident reports, checklists, and attendance data. 
• Facilitate effective communication by acting as a liaison between venue operations and central teams, ensuring timely two-way updates that support planning and decision-making. 
• Prepare and deliver presentations and operational updates to highlight progress, achievements, and key operational matters. 
• Drive continuous improvement by contributing feedback and practical recommendations to enhance services, optimize processes, and improve the overall customer experience. 
• Perform other reasonable tasks as assigned by the supervisor.

Minimum Knowledge, Skills & Experience:

• Bachelor’s degree or Diploma in Sports Management, Recreation Management, Physical Education, Facility Operations, or a related field. 
• 2–5 years of full-time work experience in facility operations, sports/recreation management, or community activation, preferably in large organizations or multi-venue environments. 
• Proven ability to coordinate daily facility operations, including scheduling, event support, and service delivery, with strong knowledge of HSE standards, emergency procedures, and incident reporting. 
• Experience in scheduling, supervising, and monitoring Facility Assistants, Lifeguards, and outsourced contractors to ensure service and safety standards. 
• Familiarity with CAFM systems, operational record-keeping, and basic financial processes related to memberships, rentals, and expenditure tracking. 
• Excellent interpersonal skills with the ability to engage diverse audiences, resolve issues promptly, and represent the organization professionally. 
• Excellent verbal and written communication, report writing, and presentation skills; Arabic proficiency is an advantage. 
• Proficiency in Microsoft Office applications.