Job Purpose:

• Overall responsibility for the delivery of hard and soft services for the Facilities Management project of High end Residential Compound in conjunction with corporate and international industry standard policies and procedures in environmental, health and safety.

• Liaising with the client to maintain strong communications between the parties to ensure that their objectives and requirements are being met.

• Ability to manage client relations, team management, and contractor and supplier management with a strong technical knowledge, financial reporting ability, and motivation to continuously improve all aspects of the operation and quality of life services.

• Ensure contractual obligations, KPI’s, SLA’s are delivered.

Duties & Responsibilities:

• Oversee the daily operations of residential facilities, ensuring a safe and comfortable living environment for residents.

• Manage maintenance schedules and work orders, coordinating with technicians to resolve issues promptly and efficiently.

• Develop and implement preventative maintenance programs to extend the life of building systems and reduce emergency repairs.

• Conduct regular inspections of the property, identifying areas for improvement and ensuring compliance with safety and health regulations.

• Maintain budgets for facility operations, tracking expenditures and finding cost-effective solutions for maintenance and upgrades.

• Serve as the primary point of contact for residents regarding facility-related concerns, fostering a positive community atmosphere.

• Coordinate vendor contracts and performance, ensuring all services meet quality standards and contractual obligations.

• Implement and manage sustainability initiatives to reduce the environmental impact of residential operations.

• Prepare and present reports on facility performance metrics, maintenance activities, and budgetary status to stakeholders.

• Lead emergency preparedness planning and response efforts, ensuring staff and residents are informed and trained.

Desired Candidate Profile

• Bachelor's degree in Facilities Management, Business Administration, or a related field is preferred.

• Minimum of 8 years of experience in High end residential facilities / compound management or a related area, demonstrating a strong understanding of building operations.

• Experience with property management software and building management systems to streamline operations and reporting.

• Proven leadership skills with the ability to manage a diverse team and foster a collaborative work environment.

• Exceptional communication skills, both verbal and written, to engage effectively with residents and stakeholders.

• Solid problem-solving abilities, with a proactive approach to resolving maintenance and operational challenges.

• Detail-oriented mindset with excellent organizational skills to manage multiple tasks and projects simultaneously.

• Physical ability to perform light maintenance tasks and conduct site inspections as necessary.