General Information

Ref # 260000AG

Location: Qatar-Doha

Job family: Customer Service

Closing Date: 2026-09-15

Description

Job Purpose:

Organises resources effectively and supervises necessary activities to ensure efficient, productive and risk-free

operations during assigned shifts. Provides effective supervision and promotes positive teamwork within Al

Maha Services. Communicates planning and operational requirements for all departments within the Hub and

provide constant support to the Airport Services team with assistance provided to all relevant areas that follow

through Customer Experience within Al Maha Services. Reports issues arising from situations and address them

within minimum downtime.

Operations

Supervises and coordinates activities and list out instructions and directions to junior staff within Al Maha Services ensuring that service delivery to customers is maintained at a high level. Ensures visual appearance of operations is of the highest standard by ensuring service area is clean and tidy and re-decoration or re-arrangements are made frequently keeping with the standards and values of the department. Presenta professional, welcoming first contact towards allcustomers accessing Al Maha Services by phone, in person, and email. Provide support to colleagues, by providing accurate and up to date information on various topics related to operational changes, roster, flight allocation, sick reports and over time. Allowing for efficient passenger management. Communicates and supervises effectively with all areas of the operation ensuring that there are no delays or delivery of standard or set services, ensure that all provisions and amenities are available and necessary stocks are maintained in order to carry out exemplary service. Concise communication with outsourced service providers for all pre-planned and non-planned operations. First contact for escalation and managing conflict resolution and facilitate service recovery situations faced by customers without causing disruption to other services, ensure that such cases a dealt with in a smooth and streamlined manner. Compiles operational reports for the attention of management and ensures appropriate administrative records are maintained.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community

Qualification

Qualifications

High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma

Based on Role) with Minimum 3 years of job-related experience

Experience

Previous experience in a leadership role preferably within premium hospitality/airline/airport environment. Good command of English language both oral and written. Multi-tasking skills and confident in prioritising tasks related to safety, efficiency and service delivery of Al Maha Services. High level of interpersonal skills with the ability to motivate and promote positive team working environment. Ability to process and work with confidential information, self-manage assignments. High level of versatility and to be able to adapt many varied needs of the operations/people. To be able to organized own workload and others work independently. To be able to manage time while prioritizing tasks.

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