General Information

Ref # 250000HV

Location: Qatar-Doha

Job family: Customer Service

Closing Date: 2026-09-07

Description

About the role

As Manager Retail Operations / Senior Retail Manager, you will be responsible for maximising sales and profit, ensuring achievement of target through the delivery of world class customer service and effective merchandising. You’ll oversee and manage the day-to-day operations of QDF business including a multitude of high-profile brands, specifically within the beauty and perfumes & cosmetics category.

Key Accountabilities Include, But Are Not Limited To

Lead, manage and develop the retail team to deliver sales targets through delivery of excellent customer service and operational standards. Manage the entire retail operations in accordance with company policy so as to establish an operation that not only meets but exceeds performance levels. Participate in the development and implementation of Qatar Duty Free marketing strategy and promotional plans and campaigns Maximise sales and profits through correct planning, forecasting and allocation of resources. Manage all brand concessions and ensure that their standards are adhered to. Ensure promotional programs are implemented to agreed deadlines with all supporting materials and stock in line with supplier agreements to maximise sales. Manage staff scheduling to ensure that it corresponds to trading patterns and allows flexibility of staff to meet demands across both on peak and off peak seasons. Make recommendations for space management allocations to maximise sales opportunities. Ensure that sales targets are met by effective communication of information to managers and merchandisers and take corrective action in the event of sales slowdown. Inspire and develop all staff in delivery of world class customer service standards in line with our 5-star airline Drive a culture of teamwork and continuous improvement to ensure sales are maximised. Ensure customer complaints or issues are dealt with quickly and efficiently; identify any root cause issues and ensure preventive and corrective action. Identify training needs and ensure that a development plan is in place to continually improve levels of customer service across the operation. Liaise and develop work relations with relevant airport agencies to ensure customer, staff and stock movement is efficient and effective for the business. Research and be aware of trends in display and visual merchandising and make recommendations to the Marketing department as appropriate.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualification

About You

The successful candidate will have the following qualifications and skills:

High School / Vocational Qualification / Diploma plus minimum 9 years of relevant job-related experience; or Bachelor Degree or equivalent plus minimum 8 years of relevant job-related experience

Preferred Skills And Experience

Experience in retail developing, managing and influencing people and the bottom-line results Experience in customer facing and fast paced business Knowledge of the business environment in the region and ability to tap into networks to stay current Operational knowledge of a Retail Environment Preferred Experience working in the Middle East; international business or luxury market experience o prior experience with Duty Free or airport (preferred) Financial knowledge of cash handling, banking and working with budgets Proficient with MS Office and working knowledge of other retail IT/POS systems High degree of analytical and problem-solving skills

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

All internal candidates can only have three active applications at any point in time.

All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role

All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process

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