A-Tasks & Responsibilities ü Handle customer inquiries regarding all types of services according to the Call center processes and KPI’s and by the suitable approach (telephone, fax, mail...) in the required time frame. ü Capture information and enter data into the computer system (CRM) in a timely and accurate manner. ü Escalating Problems to the 2nd level of support using the Call center escalation processes. ü Able to develop a strong rapport with the customer and maintain call control. ü Demonstrate strong product knowledge. ü Able to quickly identify customer needs and make appropriate decisions. ü Show a high level of professionalism in handling customers’ complaints. ü Flexible to troubleshoot potential challenges with new and existing services. ü Responsible for verifications with the customer. ü Maintains and improves quality performance by adhering to standards and guidelines. ü Meet commitments and deadlines. ü Maintain the confidentiality of clients & customers. ü Attend training while required. ü Follow the QA\ Team leader and company instructions! ü Other duties as assigned.

Desired Candidate Profile

B- Required Skills.
- Bilingual (English / Arabic/ Spanish/ French) S/W
- Good Communication and soft skills ü Knowledge of Microsoft Windows. ü Typing Speed of 35 to 40 words/ minute.
- Excellent verbal/written Communication Skills and phone manners.
- Customer-oriented.
- Team player.
- Good Communication and soft skills
- Ability to work under pressure.
- Ability to work on a rotational basis.
- Required Experience: 6 months ·

Educational level: High school minimum