Job Description

Roles & Responsibilities

This role requires a detail-oriented professional who can effectively manage staff, maintain equipment, and optimize laundry processes in a fast-paced hospitality environment. Manage daily laundry operations, including washing, drying, ironing, folding, and distribution of linens and guest laundry items Supervise, train, and motivate laundry staff to maintain consistent quality standards and adhere to hotel policies Develop and implement efficient workflows to ensure timely processing of laundry items Oversee inventory management of laundry supplies, detergents, and chemicals Coordinate regular maintenance of laundry equipment and promptly address any malfunctions Enforce health, safety, and hygiene standards in compliance with hotel policies and local regulations Prepare and manage the laundry department budget, controlling operational costs and maximizing efficiency Collaborate with housekeeping and other departments to meet guest expectations and resolve laundry-related issues Maintain accurate records of laundry operations, including equipment usage, maintenance logs, and staff schedules Conduct regular quality checks and participate in audits to ensure compliance with brand standards Implement innovative solutions to improve laundry processes and reduce environmental impact Foster a positive work environment that promotes teamwork and professional development

Desired Candidate Profile

Proven experience in laundry management within a 5star hotel setting, with in-depth knowledge of industrial laundry equipment, chemicals, and textile care techniques Strong leadership, organizational, and multitasking abilities to manage staff and handle high-volume laundry operations efficiently Excellent communication skills in English; proficiency in computer applications and inventory management systems Demonstrated ability to work under pressure while maintaining attention to detail and quality standards Thorough understanding of health and safety regulations in laundry operations Strong cost management, budgeting, and problem-solving skills