Milaha Management System (MMS) 2.0 Governance

• Lead and responsible for the overall management of MMS Central - Milaha’s official documentation registry/depository – inclusive of building, maintaining, and upkeeping MMS Central as a “single source of truth” within Milaha and building links to HSSEQ, Enterprise Risk Management, Sustainability (ESG) and Investor Relations.

• Maintain and administer the central document portal and ensure strict quality control over the contents of the portal.

• Support the end-to-end documentation lifecycle, from tracking requests, write-ups, reviews, and approvals to the final publication of all documents under the team’s control. Set up periodic reviews to ensure all documents continue to be valid and accurate.

• Responsible for receipt, review, and update of process documents including, but not limited to, process flow charts, process measurements, and Policy. Manual, Procedures, etc.

• Ensure all approved documents submitted for upload to MMS Central comply with the approved Delegation of Authority (DOA).

Process Architecture

• Build Milaha Process Architecture to bring transparency into process documentation quality, process maturity, renewal of documents, issue logging, and resolution.

• Generate intel, insights, and statistics from the MMS 2.0 library such as process mapping for performance/KPI data, customer satisfaction scores (CSATs), and/or heat maps on areas needing attention – subsequently work with the relevant accountable person on action plan until resolution.

• Responsible for review and gap assessment (between ‘standard’ and ‘submitted’) for all documents submitted by the BUs. Including, but not limited to, Process Flow Charts, Measurements, Policy, etc.

• Conduct a thorough analysis of documents submitted, identify areas for improvement, and recommend corrections to documents in line with approved templates/ mandatory minimum standards.

• Support team in quantifying the impact of new or revised processes and change management requirements.

Program/Project Support

• Lead assigned activities, including SharePoint updates, meeting- setup, minutes, and follow-up.

• Responsible for managing/assisting in the development/support of new initiatives as agreed with leadership such as process mapping, process documentation, and others as agreed.

• Provide implementation support/ lead or monitor implementation for agreed initiatives and business units.

Education Qualification:

- Bachelor’s degree

- Project Management Certification is desirable.

- Green Belt Certification is desirable

Professional experience

- 4-6 years experience in process analytics/ documentation/ project management

- Formal training in Business and Process Management will be an added advantage.

- Experience in driving process improvement demonstrated and progressive work experience in process control and documentation/process life cycle.

- Opportunity assessment across the business landscape

Geographic experience

- NA

Computer skills

- Working/ advanced SharePoint knowledge

- Advanced knowledge of other MS Office tools like Excel, Visio, Project, PowerPoint

Language skills

- English critical, Arabic a plus.

Market/Industry/Functional knowledge

- Understanding process and its inter dependencies

- Some understanding of the shipping and logistics business