Role : Technical support Engineer

Exp : 5 yrs

Location : QATAR

BANKING EXPERIENCE MANDATORY

The incumbent is primarily responsible for providing technical assistance to computer system users. He will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. He will also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

Perform necessary technical support to all business unit operations and further the Group’s strategy

·     Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives

·     Provide support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.

·     Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications

·     Provide support for assigned units of all network components including network accessories, lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team members in support calls.

·     Maintain asset movement documents and databases.

·     Maintain equipment or coordinate with vendors to ensure high availability and service levels.

·     Maintain maximum system up time for maximum end-user productivity.

·     Provide Desktop Computing Support for hardware and software.

·     Apply software patches/ upgrades and respond to user requests as needed.

·     Diagnose problems with hardware (PC desktop or server).

·     Repair or upgrade any printer or PC.

·     Perform pro-active maintenance on all branch computing equipments.

·     Assist the Senior Support Engineer in developing training materials and procedures, and/or train users in the proper use of hardware and software.

·     Assist the Senior Support Engineer prepares evaluations of software or hardware, and recommend improvements or upgrades.

·     Inspect equipment and read order sheets to prepare for delivery to users.

·     Modify and customize commercial programs for internal needs.

·     Enter commands and observe system functioning to verify correct operations and detect errors.

·     Provide inputs to the Senior Support Engineer in conducting office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.

-     Bachelor’s Degree in Computer Engineering.

-     Minimum 5 years experience in financial services with a specialization in the provision of technical support at Qatar Doha

Training courses and certification in circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming

-     Customer service orientation

-     Excellent oral and written communication skills in English and Arabic (preferable).

-     Strong analytical, problem solving, decision-making and financial management skills.

-     Self-driven with well-developed leadership, motivational and team-building skills.

-     Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.

-     Understanding of linkages driving profit.

-     Good interpersonal and networking