Urgently looking for Arabic Service Delivery Manager with Minimum 12 Years of IT Experience with 5+ Years of Service Delivery Management role,Preference SAP Experience, Mastery of ITIL for Qatar, Onsite Permanent Role. If interested, please email your resume to [Click to show email] ”
Key Responsibilities & Skills:
Functional experience & skills/knowledge required for the role include:
• Technical background and ability to converse with the consultants at technical level
• Well versed with industry trends, tools & technologies in SAP Service Delivery
• Experience of having set up AMS Team
• Experience in managing customers
• Experience in working with Offshore and Remote Teams
• Experience leading creation of processes, templates and reports
• Excellent communication and presentation skills
• Managed consultants, groomed and mentored
• Manage and enhance the relationships with the customer team
• Experience in crisis management
Behavioural Skills/Competencies required for the role include:
Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
Inspiring Others: Motivating individuals toward higher levels of performance that are aligned with the organization’s vision and values
Driving Change: Driving organizational and cultural changes needed to achieve strategic objectives
Driving Execution: Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabili Driving Execution: ties, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
Building Organizational Talent: Establishing systems and processes to attract, develop, engage, and retain talented individuals; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges.
Customer Orientation: Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.
Strategic Planning: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal; committing to a course of action to accomplish a long-range goal.
Role Summary:
Work experience
• Experience of 12 years or above in IT consulting or services.
• Minimum experience of 5 years in a service delivery management role.
• Must have managed SAP projects or service delivery.
• Working experience with GCC Customers.