Job Description
Skill: Technical Support
Role: T3, T2
Key Responsibility
- Perform necessary technical support to all business unit operations and further the Groups strategy
- Build and maintain strong and effective relationship with all other related departments and units to achieve the Groups goals/ objectives
- Provide support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Provide support for assigned units of all network components including network accessories, lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team members in support calls.
- Maintain asset movement documents and databases.
- Maintain equipment or coordinate with vendors to ensure high availability and service levels.
- Maintain maximum system up time for maximum end-user productivity.
- Provide Desktop Computing Support for hardware and software.
- Apply software patches/ upgrades and respond to user requests as needed.
- Diagnose problems with hardware (PC desktop or server).
- Repair or upgrade any printer or PC.
- Perform pro-active maintenance on all branch computing equipments.
- Provide inputs to the Senior Support Engineer in conducting office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis
Qualifications
- 5+ years of strong experience in Technical Support.
- Assist the Senior Support Engineer in developing training materials and procedures, and/or train users in the proper use of hardware and software.
- Assist the Senior Support Engineer prepares evaluations of software or hardware, and recommend improvements or upgrades.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Modify and customize commercial programs for internal needs.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Bachelor's degree in a computer related field or equivalent professional experience is required.
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need