Position: Medical Receptionist

Job Summary:

As a medical receptionist, you will be the first point of contact for patients and visitors at our medical facility. Your primary role will be to provide exceptional customer service, handle administrative tasks, and assist in maintaining a well-organized and welcoming environment. Your interactions will be critical in creating a positive experience for patients and contributing to the overall efficiency of the clinic.

Responsibilities:

1. Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of the clinic.
2. Register new patients, update existing patient information, and verify insurance details accurately and efficiently.
3. Schedule appointments and manage the appointment calendar, ensuring optimal utilization of healthcare professionals' time.
4. Answer incoming calls, provide information, and address inquiries or direct calls to the appropriate person or department.
5. Maintain patient records and ensure accuracy, confidentiality, and compliance with relevant regulations and protocols.
6. Collect and process patient payments, verify insurance coverage, and coordinate billing-related tasks as necessary.
7. Assist patients with completing forms, obtaining medical records, and facilitating referrals or laboratory tests as required.
8. Collaborate with healthcare professionals and support staff to ensure smooth patient flow and efficient clinic operations.
9. Manage office supplies, maintain inventory, and coordinate maintenance and repair of office equipment.
10. Handle general administrative duties, such as sorting mail, filing documents, and organizing records.
11. Maintain knowledge of clinic policies, procedures, and services to provide accurate information to patients and visitors.
12. Adhere to patient privacy and data protection guidelines, including HIPAA compliance.

Requirements:

1. High school diploma or equivalent qualification.
2. Arabic and English speaker
3. Previous experience in a similar role, preferably in a healthcare setting.
4. Strong interpersonal and communication skills with the ability to interact effectively with patients, staff, and external contacts.
5. Excellent organizational skills and attention to detail to manage multiple tasks and prioritize effectively.
6. Proficiency in using computer systems, electronic medical records (EMR), and scheduling software.
7. Knowledge of medical terminology, insurance processes, and basic billing procedures.
8. Ability to handle stressful situations calmly and professionally.
9. Flexibility to adapt to changing work schedules and occasional evening or weekend shifts.
10. Commitment to maintaining patient confidentiality and privacy.
11. Knowledge of relevant health and safety regulations and protocols.